Troubleshooting Tips
The JigZone Jigsaw Puzzle is free and requires no extra plug-ins. All that is required is a java enabled browser.
All modern browsers include Java support, however it can be "disabled" or not included with the "lite" version of a browser.
Windows XP
If you have just upgraded to Windows XP, see the mess Microsoft has created here: http://www.microsoft.com/java/xp.htm
The plug-in which will make the puzzle work on Windows XP can be downloaded here: http://java.sun.com/getjava/download.html
AOL Users
Contact AOL support for information about free upgrades and configurations to access advanced web sites.
Windows3.1 and WebTV do not support the Java necessary to run JigZone Jigsaw Puzzle.
JigZone Jigsaw Puzzle will work best with Internet Explorer 6 or Netscape 7.
You may experience difficulties with Netscape 4.
The site no longer works on Internet Explorer 3 or Netscape 3.
Troubleshooting
If the puzzle will not load, It is most likley a problem with the Java support. Test if your browser can load other Java applets by running this bubble simulation. If you don't see bubbles rising to the top of the page, your browser has a problem running Java.
Your computer can have a problem running Java for the following reasons:
| Problem |
Solution |
| Your browser supports Java but it has been disabled by the browser's Security or Advanced options. |
Verify your browser's "internet options" to ensure that Java is not disabled. |
| You are accessing the internet within a corporation which has a strong firewall. |
Contact your network administrator for advice. |
| You installed the lite version of a browser which did not include the Java component. |
Download and install the Java component separately. How you do this depends on which browser you have. Check you browsers online help for the upgrade procedure, or contact your ISP if they offer support. For Microsoft browsers, information about Java can be found at http://www.microsoft.com/java |
| Your computer is screwed up. |
Contact a computer geek in your area. |
If you need to upgrade your browser to make it compatible with Jigzone jigsaw puzzle. You may select from:
If you haven't tried both of these browsers, it is a good idea to compare them side by side. The downloads are free, and it gives you an opportunity to decide which one you like more.
Be sure to download a browser package which includes Java support. The "basic" package may not include Java.
I have upgraded
If you have just upgraded your browser and now the puzzle does not work, it could be that you have installed the 'lite' version of the browser which does not include Java. In this case follow the instructions in your browsers help pages which explain how to download the Java component separately. For Microsoft browsers, information about Java can be found at http://www.microsoft.com/java
The puzzle crashes Microsoft Internet Explorer
Microsoft continually updates the Java module for Internet Explorer, you should download the latest version from http://www.microsoft.com/java
It worked yesterday
If the jigsaw works for a while and then the pieces refuse to clip together or disappear, or worse. This is probably due to a resource shortage. Clear your browser's cache (temporary internet files), then restart your computer
Other problems
Answers to other problems are described in the Frequently Asked Questions page.
